Customer Feedback

If you have any feedback, a compliment or a complaint, we want to hear about it.

At Nelson Alexander we take great pride in the level of service we offer all of our clients and only through your feedback can we continue to improve. All feedback is read, acknowledged and where appropriate followed up and responded to.

If you want to compliment an agent or an office, please do so using the form below. Your comments will be passed onto the agent, their office and the office manager to ensure their good work is acknowledged.

We do however accept that not all feedback is positive so if we haven't met and exceeded your expectations we want to hear about it. We take all complaints seriously and after liaising with you and conducting a full investigation we hope to resolve all issues or concerns. If required, please read the Nelson Alexander Dispute Resolution Process here.