Detector Inspector FAQs
Detector Inspector FAQs
Nelson Alexander is proud to partner with Detector Inspector to keep our customers safe and protected.
With over 15 years of experience, Detector Inspector is the largest residential safety & compliance company in Australia. Their 500 strong field services team visits over 300,000 properties per year to ensure the compliance of owners with regulations relating to smoke alarms, gas and electrical safety checks. Their memberships include Master Plumbers, Master Electricians and the Fire Protection Association Australia.
If you've landed on this page, you likely have a question about Detector Inspector and their offering. We hope these FAQs prove to be helpful; however, please feel free to complete the form at the bottom of this page if your question hasn't been answered, and we'll get back to you as soon as possible.
What services will Detector Inspector provide me as a Nelson Alexander customer?
Changes to the Residential Tenancies Act and its regulations came into effect on 29 March 2021, imposing significantly more safety and compliance obligations on Victorian property managers and Rental Providers.
Importantly, there is a shift from recommended specific safety measures to enforcement of mandatory safety checks, including annual smoke alarm servicing and gas and electrical safety checks every two years. The services must be completed within the prescribed time frames. Otherwise, they must be carried out as soon as practicable after a lease change from one renter to another or any time there’s a new written lease.
We have engaged Detector Inspector to provide you with a full solution to these mandatory safety checks as required by the Residential Tenancies Act in Victoria.
What is the Safer Home subscription plan?
In response to the changes to the Residential Tenancies Act, Detector Inspector designed the Safer Home subscription plans to provide owners with ongoing, enduring compliance and urgent repair assistance for each property smoke alarm, electrical and gas services in one, simple and cost-effective bundle.
What do Safer Home subscription plans include?
Safer Home subscription plans meet the owner’s smoke alarm, gas and electrical safety check obligations under the Residential Tenancies Act and provide ongoing protection for urgent issues that arise between those checks, saving owners time, hassle and cost.
Detector Inspector Safer Home subscription plans make compliance simple, efficient and cost-effective. Only the Safer Home subscription plans include —
- Discounted Pricing: 10%+ saving on the cost of individual services, smoothed into predictable, equal annual payments
- Free Callouts: Free callouts for beeping smoke alarms or faults in checked gas and electrical items, including pilot light relights (average retail value of $100 per callout)
- Free Parts: Free replacement parts such as standard light switches, power points, safety switches and thermocouples
- Reduced Hassle: Just set and forget. Ongoing scheduled checks and callouts to investigate urgent repairs between those checks are all included, and there’s a detailed audit trail in case you ever need it
What does a smoke alarm safety check include?
Detector Inspector smoke alarm safety checks are carried out by a trained technician, and include—
- Alarm servicing: A maintenance check on each alarm, including smoke, button and decibel tests
- Battery replacement: Free replacement of smoke alarm batteries
- Smoke alarm replacement: Replacing faulty or expired smoke alarms, including free callouts for beeping or faulty alarms
- Smoke alarm positioning: An assessment as to proper alarm positioning to ensure compliance
- Digital record: Time and date stamped and geolocated photos of each smoke alarm to provide enduring peace of mind
- Service report: A digital service report provided upon completion of each service with all applicable smoke alarm legislation
What does a gas safety check include?
Detector Inspector gas safety checks are carried out by a qualified gas fitter with Type A Appliance Servicing accreditation, and include—
- Gas appliance servicing: Checks include a full service of each mains connected gas appliance and a range of safety tests for carbon monoxide leaks, appliance operating pressures and flame abnormality.
- A leak and pressure retention test on the main gas line: A recent additional requirement under regulations, Detector Inspector uses specialised instruments with integrated digital reporting to accurately store the test results as a record of compliance
- Negative pressure test: Test for negative pressure that makes sure that carbon monoxide isn’t being drawn into living spaces via flue or chimney
- Full 16-point safety check: A full 16-point safety check including a comprehensive safety check of the property against the Australian Standards
- Comprehensive warranty: 24-month warranty when the property is subscribed to a Safer Home subscription plan
- Service report: A digital service report is provided upon completion of each service
What does an electrical safety check include?
Detector Inspector electrical safety checks are carried out by qualified electricians and include—
- Switchboard checks: A thorough switchboard test includes a visual inspection, checks of all fuses, individual breakers, safety switches and wiring. Detector Inspector uses specialised instruments with integrated digital reporting to accurately store the test results as a record of compliance
- Powerpoint tests: Tests to ensure that earth connections are undamaged and uncorroded, including earth loop and polarity tests of all accessible powerpoints
- Electrical appliance inspection: A thorough inspection of all owner provided electrical appliances, checking for damage to plugs, leads and casings. Also includes checks of all accessible light switches
- Replacement of faulty items: Replacement of defective or damaged safety switches, circuit breakers and standard light switches and power points
- Full 14-point safety check: A full 14-point safety check of the switchboard and each owner supplied electrical appliance, including a comprehensive compliance check of the property against the Australian Standards
- Service report: A digital service report is provided upon completion of each service
If you have any other questions in relation to Detector Inspector please fill out the FAQs form below:
